Incident Management Functional Roles Courses
Conduct Liaison During Emergency Events
PUAOPE029 - Conduct Liaison During Emergency Events involves the skills and knowledge required to perform a liaison role (a liaison person) between an organisation managing emergency response and/or recovery and another organisation providing services or assistance in those efforts. It involves establishing the purpose and priorities of the managing and supporting organisations, the amount of decision-making authority delegated (if any), and communication channels and reporting requirements. The liaison person represents their agency to support the coordination of assistance between the managing and supporting organisations. Based on a request for a liaison person being made and accepted, a liaison person may be sent from a support organisation to the managing organisation, or vice versa. As such, either may be the sending or receiving organisation. The unit applies to personnel involved in emergency response and/or recovery within or by emergency service organisations, government agencies, private sector businesses, critical infrastructure owners and operators, community groups, not for profit organisations and community event committees.
Conduct Liaison During Emergency Events - Individual Students
PUAOPE029 - Conduct Liaison During Emergency Events involves the skills and knowledge required to perform a liaison role (a liaison person) between an organisation managing emergency response and/or recovery and another organisation providing services or assistance in those efforts. It involves establishing the purpose and priorities of the managing and supporting organisations, the amount of decision-making authority delegated (if any), and communication channels and reporting requirements. The liaison person represents their agency to support the coordination of assistance between the managing and supporting organisations. Based on a request for a liaison person being made and accepted, a liaison person may be sent from a support organisation to the managing organisation, or vice versa. As such, either may be the sending or receiving organisation. The unit applies to personnel involved in emergency response and/or recovery within or by emergency service organisations, government agencies, private sector businesses, critical infrastructure owners and operators, community groups, not for profit organisations and community event committees.
Control a Level 1 Incident
This unit of competency involves the skills and knowledge required to manage all activities and personnel deployed to resolve Level 1 incidents. Level 1 incidents are characterised by being able to be resolved with the use of local or initial response resources only. It includes receiving incident response requests, proceeding to the incident, establishing control, assessing the incident, developing and implementing an incident action plan, concluding the operation and supervising post response activities.
Control a Level 1 Incident - Individual Students
PUAOPE012 - Control a Level 1 Incident involves learning the skills and knowledge required to manage all activities and personnel deployed to resolve Level 1 incidents. Level 1 incidents are characterised by being able to be resolved with the use of local or initial response resources only. It includes receiving incident response requests, proceeding to the incident, establishing control, assessing the incident, developing and implementing an incident action plan, concluding the operation and supervising post response activities. A person performing this role has the title of Incident Controller Level 1 and is appointed by the organisation with the legislative responsibility for overall management of the incident. Authorisation to perform this role is subject to organisational policies and procedures.
Control a Level 2 Incident - Individual Students
PUAOPE018 - Control a Level 2 Incident involves the skills and knowledge manage all activities and personnel deployed to resolve Level 2 incidents through use of internal and external resources. It includes establishing a control facility, developing and maintaining control structures, developing and maintaining coordination arrangements, assessing situation and determining priorities, providing public information, developing an incident action plan and complementary plans, maintaining control of incident, managing implementation of incident plans, concluding incident activities and reviewing incident activities. Level 2 incidents are characterised by the need for deployment of resources beyond the initial response or sectorisation of the incident or the establishment of functional sections due to the levels of complexity or a combination of the above. A person performing this role is appointed by the organisation with the legislative responsibility for overall management of the incident. The Incident Controller may delegate one or more functions to members of the Incident Management Team (IMT) based on the requirements of the incident. Authorisation to perform this role is subject to organisational policies and procedures.
Manage Logistics for a Complex Incident - Individual Students
This unit of competency involves the skills and knowledge required to acquire and provide human and physical resources, facilities, services and materials to support achievement of incident objectives. It includes establishing a logistics section, developing logistics plans, managing activities for provision of logistics support, managing logistics processes, participating in the incident management team and monitoring and reviewing logistics functions. An individual performing in a logistics role is delegated responsibility by the Incident Controller. They support the Incident Controller and other members of the incident management team. Logistics Officers are required to manage those activities necessary to provide logistical support during an incident and take responsibility for managing the staff appointed to the logistics section of the incident management team. Logistics Officers contribute to objectives and strategies through input into the development of the incident action plan.
Manage Operations for a Level 2 Incident - Individual Students
PUAOPE023 - Manage Operations for a Level 2 Incident involves the skills and knowledge required by an Operations Officer to manage operational resources and to resolve a Level 2 incident in accordance with the objectives identified by the Incident Controller. It includes establishing command and developing operational structure, contributing to the development of the incident action plan, managing operations, establishing communications, participating in incident management teams and monitoring and reviewing operations functions. An individual performing the role of Operations Officer is delegated responsibility by the Incident Controller. They support the Incident Controller and works with other members of the incident management team.
Manage Planning for a Complex Incident - Individual Students
PUAOPE025 - Manage Planning for a Complex Incident involves the skills and knowledge required to collect, analyse and apply information and to develop plans for the resolution of a complex incident. It includes establishing a planning section, managing the planning section, interpreting and applying information on current and forecast situation, disseminating information on current and forecast situation, preparing incident plans and briefing incident management team, participating in the incident management team and monitoring and reviewing planning functions. A person performing the role of Planning Officer is delegated responsibility by the Incident Controller. This person supports the Incident Controller and other members of the incident management team. Complex incidents are characterised by one or more of the following: impact on a widespread geographical area, detailed written Incident Action Plan (IAP) with multiple related incident control strategies, consequences extending beyond area of operations, need for relief and recovery operations, resources required beyond what can be obtained at local level and extended timeframe for resolution. These incidents typically have an elevated level of risk and consequence to the community. Incident Controllers will need to establish an extended incident management structure to support the effective resolution of the incident. Authorisation to perform this role is subject to organisational policies and procedures.
Manage the Intelligence Function at an Incident - Individual Students
PUAOPE004 - Manage the Intelligence Function at an Incident involves the skills and knowledge required to coordinate the collection, analysis and dissemination of intelligence to support informed decision making at an incident. Intelligence Officers are required to collect, interpret, analyse and generate numerical, text and map based information, use and apply mathematical models and communicate complex information using a variety of formats. An individual performing this role has the title of Intelligence Officer and is delegated responsibility by the Incident Controller or Planning Officer. They will support the Incident Controller and the Incident Management Team (IMT). The intelligence function is generally carried out by an Intelligence Unit within the Planning Section. If the Incident Controller determines the need to expand the intelligence unit into a functional section then it will become an intelligence section reporting directly to the Incident Controller. Authorisation to perform this role is subject to organisational policies and procedures.
Manage the Public Information Function at an Incident - Individual Students
PUAOPE003 - Manage the Public Information Function at an Incident involves the skills and knowledge required to gather, assemble and disseminate timely, tailored and relevant information to the community and media and if the Incident Controller requires and can also include government, incident personnel and their organisations. An individual performing this role has the title of Public Information Officer and is typically appointed by the Incident Controller. Public Information Officers are required to liaise with the planning section, intelligence section/unit and other Incident Management Team (IMT) units to gather information about the incident. They then assemble this information into a form suitable for dissemination to the public, media and other stakeholders. They will also provide timely and relevant information to stakeholders; provide warnings and information to threatened communities, other stakeholders and the public; liaise with news media; manage media liaison issues and consult with affected communities in conjunction with relief and recovery organisations and/or agencies. Authorisation to perform this role is subject to organisational policies and procedures.